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Maintaining an Agile Company: Tips to Respond to Changing Markets and Changing Customers
This online workshop provides a self-assessment and different approaches your company can use in understanding and responding to market changes. Read more
Targeting Your Market
This free online business workshop will help you identify your company's target market by demographic, psychographic, behavioristic profiles, and more. Read more
Estrategias de Personlizacion Para Atraer y Retener Clientes
How to Handle Angry Customers: Turning Detractors into Promoters
Learn four ways to turn the negative customer encounters into positive ones to maintain your company’s reputation.
Keys to Providing a Great Customer Experience
Rieva Lesonsky asked business leaders their insights about how small businesses can meet and beat customer expectations.
The Best Solutions for Handling Customer Complaints
Here are some tips to help you handle customer complaints. Hopefully, they can help you resolve an issue that leaves both you and the customer happy.
Are Small Businesses Still Popular with Americans?
SCORE’s latest infographic, sponsored by Nav, discusses how much Americans still value small businesses and how they show their appreciation for them.
Infographic: How Do Americans Support Small Businesses?
You might think that Amazon and big box stores have pushed small businesses out of consumers’ minds, but that is not the case as our latest infographic shows. Read more
The Value of Communication When Starting Your Business & Beyond
Discover the value of communication and how to use it effectively to improve customer service, client relationships and sales. Read more
How to Set Up Groupon Offers for Your Small Business
Coupons are a powerful way to bring in new customers, especially through a service like Groupon. But small businesses must use Groupon with caution. Read why.
Planning a Customer or Team Event? Try Icebreaker Activities
Often what makes an event a “success” are the softer issues or how participants “feel” after the event.
Small Retailers: Smart Ways to Stay Competitive
This month’s infographic, “Small Retailers Can Compete and Win,” focuses on how small retail businesses stay competitive against the big brand stores.