What do Your Customers Care About Most
What are the top things that consumers value most in a brand? A recent survey by Spong asked customers to name the three things they care about the most. Here's what they said: Read more
5 Ways Customer Experience Can Increase (or Decrease) Your Revenue, Client Retention and Overall Brand Image
In this webinar, learn how to create a positive customer experience which is essential to long term success. Read more
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Maintaining an Agile Company: Tips to Respond to Changing Markets and Changing Customers
This free online business workshop will help you conduct a self-assessment to determine if you are meeting your customers' needs, understand different approaches your company can u Read more
Targeting Your Market
This free online business workshop will help you identify your company's target market by demographic, psychographic, behavioristic profiles as well as addressing other market segm Read more
Estrategias de Personlizacion Para Atraer y Retener Clientes
8 Options When Your Clients Refuse to Pay You
A client hasn't paid an outstanding invoice, even after you've sent reminder after reminder. What can you do? Here are 8 options when clients refuse to pay you.
How to Get Your Freelance Business Taken Seriously
Some prospective customers have had negative experiences with independent contractors. Here are 5 tips for turning wary prospects into long-time customers.
The Culture Imperative- Drive Growth with Customer Obsession
During this webinar sponsored by Chase for Business, you will learn how to deliver a differentiated consumer experience to drive business growth and more. Read more
Small Business Customer Experience: How to Get It Right
Learn why customer experience is crucial for small business growth and the steps needed to deliver a top-notch experience for your customers.
Get Found Online with These 3 SEO Tactics
SEO was once a specialized skill that required hiring a professional. Now, there are plenty of tools and tips you can use to improve your website’s SEO by yourself.
Hug Your Haters - How to Embrace Complaints & Keep Your Customers
This session will teach you how to manage customer complaints, including why and where your customers complain, how to turn customer service into a marketing advantage, and more. Read more
Improve Customer Relationships in the Retail and Restaurant Industries—for Pennies
The interaction between customer and salesperson would be dramatically improved if the salesperson wore a NAMETAG. The nametag enables the customer to quickly establish a more meaningful, positive and personal relationship with the service person that can only lead to better things for both parties.
Customer Service: Small Business, Big Advantage
Small businesses have a big advantage when it comes to customer service. Read more